SRR Group Customer Service Jobs in Ghana
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The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.
- Responsible for managing a whole lot of incoming and outgoing calls in the operations.
- Identify the needs of the client and find a solution to them.
- Answering inbound calls, converting them to leads, and later to towing jobs.
WORK CONDITION
- Full Time Remote
- Pacific Time Zone
- Weekly Payout
- Shift-based — in a Call Center that works 24/7.
Requirements
Computer Specifications
Minimum Intel Specs
- Processor: Core i7 8th generation (and above)
- Core i5 10th generation (and above)
- RAM: Minimum of 12 GB
- Storage: 128 GB SSD or higher
- Graphics: 2 GB graphics memory
Minimum AMD Specs
- Processor: AMD Ryzen 5,7,9 (Minimum series 3600)
- RAM: Minimum of 12 GB
- Storage: 128 GB SSD or higher
- Graphics: 2 GB graphics memory
Macintosh Specs
- Processor: Core i7/ i5 / M1/ M2
- RAM: Minimum of 12 GB
- Storage: 128 GB SSD or higher
- Graphics: 2 GB graphics memory
Main Internet Speed Requirement
Jitter: below 10ms
Latency: below 160ms
Upload: more than 25 Mbps
Download more than 40 Mbps
Using internet speedtest:
VoIP Speed Test | 8x8 // Aircall’s VoIP Speed Test | Aircall// VoIP Speed Test: Check Your Network Reliability (getvoip.com)
Power Backup: A reliable power backup that could sustain a minimum of 8 hours (full shift)
Examples: Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)
Internet Backup (Secondary internet)
Jitter: below 10ms
Latency: below 160ms
Upload: minimum of 25mbps
Download: minimum of 25mbps
Power and Internet Backup is a MUST.
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