Rock City Hotel Hospitalilty/Food Service Jobs in Ghana
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Rock City Hotel, a distinguished 5-star luxury establishment, is seeking an experienced and detail-oriented Executive Housekeeper to oversee and lead our housekeeping team. The Executive Housekeeper is responsible for maintaining the highest standards of cleanliness and guest satisfaction throughout the hotel.
Technical Competence/Responsibilities
- Supervise and manage all aspects of housekeeping operations.
- Ensure cleanliness and hygiene standards are consistently met.
- Lead and inspire a team of housekeeping staff.
- Conduct training sessions to maintain a high level of professionalism.
- Monitor and control inventory of cleaning supplies and amenities.
- Coordinate with suppliers to ensure timely replenishment.
- Conduct regular inspections to ensure rooms and public areas meet established standards.
- Address guest concerns and implement corrective actions.
- Assist in budget planning for the housekeeping department.
- Control and monitor expenses within the allocated budget.
Managerial Competencies/Responsibilities
- Collaborate with other departments to ensure seamless operations.
- Foster a positive and productive work environment.
- Conduct performance reviews for housekeeping staff.
- Recognize and reward exceptional performance.
- Identify and implement process improvements.
- Stay updated on industry best practices.
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Personality Competence/Responsibilities
- Communicate effectively with staff and other departments.
- Handle guest inquiries and requests professionally.
- Demonstrate a keen eye for detail in maintaining cleanliness standards.
- Uphold the visual aesthetics of the hotel.
Other Responsibilities
- Undertake any other responsibilities as may be assigned by the hotel management.
Required Skills or Experience
- Bachelor's degree in Hospitality Management, Hotel Administration, or a related field. Certification in Housekeeping Management is a plus.
- Minimum of 8 years working experience in housekeeping management.
- Demonstrated ability to lead and manage housekeeping staff.
- Commitment to maintaining high cleanliness standards.
- Effective coordination for smooth housekeeping operations.
- Ability to work collaboratively with other hotel departments.
- Willingness to adapt to dynamic housekeeping demands.
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