Pretty Pride Hotel Hospitalilty/Food Service Jobs in Kumasi
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We are looking to hire a Housekeeping Supervisor who will be responsible for overseeing the housekeeping staff and maintaining the cleanliness and orderliness of all guest rooms, public areas, and back-of-house spaces.
Job Summary
This role involves ensuring high standards of cleanliness, organization, and guest satisfaction while coordinating with the housekeeping team.
Responsibilities:
- Supervise and coordinate the work of housekeeping staff, including room attendants, housepersons, and laundry personnel.
- Assign tasks, provide training, and monitor performance to maintain high cleanliness standards.
- Inspect guest rooms, public areas, and back-of-house spaces regularly to ensure cleanliness and maintenance standards are met.
- Address deficiencies and provide feedback to staff for improvement.
- Maintain adequate housekeeping supplies and linen inventory.
- Coordinate with the purchasing department to ensure timely replenishment of cleaning materials and amenities.
- Assign guest rooms to housekeeping staff based on occupancy and special requests.
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- Ensure timely completion of room cleaning and preparation for check-in.
- Respond to guest requests and complaints promptly and professionally.
- Strive to exceed guest expectations by ensuring a comfortable and clean environment.
- Train new staff members on housekeeping procedures, standards, and safety protocols.
- Provide ongoing training and support for skill development and career growth.
- Ensure that housekeeping staff adhere to safety protocols, including the safe use of cleaning chemicals and equipment.
- Report and address safety concerns and hazards.
- Create and manage staff schedules, considering occupancy levels and labor budgets.
- Handle staff time-off requests and shift changes efficiently.
- Maintain clear and open communication with the housekeeping team, as well as other hotel departments.
- Participate in department meetings and convey important information.
- Prepare regular reports on housekeeping activities, including room status, inventory levels, and staff performance.
- Present reports to the Executive Housekeeper or General Manager.
Qualification Required & Experience
Requirements:
- Diploma or equivalent (relevant education or certifications a plus).
- Proven experience in housekeeping or a related field, with at least [3 years] in a supervisory role.
- Knowledge of housekeeping procedures, equipment, and cleaning chemicals.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Attention to detail and the ability to maintain high cleanliness standards.
- Ability to work efficiently and effectively in a fast-paced, guest-focused environment.
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