BRAC Ghana Savings & Loans Finance Jobs in Accra
✅ Job Alerts Activated
You'll now receive future job opportunities instantly.
Thinking about applying?
Before you submit your application, take a moment to go through all the details carefully.
Scroll down to read the full job description, including responsibilities, requirements, and benefits — and see if it’s the right fit for you.
Job Description
Purpose
To assist country DTM in managing trainings, vendors, channels, staff/customer engagements and literacy programmes related to the Digital Field Application and other Digital Financial Services to be provided
Major Responsibilities
- Collaborate with cross-functional teams to deploy digital field applications.
- Ensure the seamless integration of these applications into the existing workflow.
- Troubleshoot technical issues and provide timely resolutions.
- Monitor and optimize mobile payment processes for efficiency and effectiveness.
- Execute change management strategies to facilitate a smooth transition to digital processes.
- Create comprehensive training programs for both staff and customers.
- Conduct training sessions, workshops, and webinars to ensure users are proficient in digital tools.
- Identify potential resistance to change and develop mitigation plans.
- Provide ongoing support to users, addressing queries and concerns promptly.
- Gather user feedback and collaborate with the development team for continuous improvement.
- Provide ongoing support to users, addressing queries and concerns promptly.
- Gather user feedback and collaborate with the development team for continuous improvement.
ADVERTISEMENT - CONTINUE READING BELOW ↓
CONTINUE BELOW ↓
Safeguarding responsibilities:
- Establish a safeguarding culture across all level of the programme by implementing the safeguarding policy. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
- Responsible to ensure team members are appropriately trained, supported and have access to resources regarding issues that are identified and actioned in accordance with the safeguarding policy and procedure.
- Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.
Major Challenges
- New Technology/Process and Change Management
Key Performance Indicators (KPI's)
- Percentage increase in digital transactions.
- Reduction in operational errors related to digital tools.
- Customer satisfaction scores related to digital services.
- Completion rate of staff training programs.
- Adoption rate of mobile payment solutions.
- Timely implementation of digital projects.
Required Skills or Experience
SPECIFIC EDUCATIONAL QUALIFICATION
- Degree / Major Digital Transformation
PROFESSIONAL DEGREE / CERTIFICATION
- Certificate/Postgraduate Degree in Development Finance/Digital Financial Services will be an added advantage
EXPERIENCE (Including sector/industry)
- Knowledge of the Digital Financial Services Directive of the Bank of Ghana
- Experience in payments in field applications
- Knowledge in application Microsoft Word, Microsoft Excel.
ADVERTISEMENT - CONTINUE READING BELOW ↓
CONTINUE BELOW ↓
KNOWLEDGE , SKILLS & COMPETENCIES
- Computer knowledge on MS World, MS Excel and Internet
- Effective communication skills. Writing and reporting skills in English
- Data management analysis
👉 STOP: Ready to Apply?
Don't miss out on this opportunity! Carefully review the job details one last time. Once you're ready, scroll down to the bottom of this page to access the How to apply button.
Hurry—applications for this cycle are closing soon!← View More Finance Jobs
✅ Finance Officer: CHANGE Project - Children Believe