Kempinski Hotel Hospitalilty/Food Service Jobs in Accra
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To produce an outstanding guest experience within the outlet concept by managing a service team in cooperation with the culinary team. The Restaurant / Outlet Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximises profit.
Key Responsibilities:
- All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
- The sales are driven to the outlet’s full potential and that budget is adhered to.
- A High quality of product and service is maintained in the outlet.
- The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
- Innovation and new ideas are fostered, collected and communicated to the Head of Department.
- The growth of internal talent within the outlet is successfully implemented.
- Support and implement new Talent Development initiatives.
- Identify internal and external talents* that match Kempinski’s DNA values.
- Support career development by training and assigning multi-tasking.
- Grow talent in order to present candidates in quarterly Talent Transfer Calls.
- Give constant feedback to all employees of the outlet.
- Conduct yearly performance appraisals and TTTT’s for all employee of the outlet (unless Head of Department is able to do it), providing feedback on their job performance.
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Desired Skills and Qualifications
- BA/BSc in Hospitality Management or related field
- Minimum of 2 years of experience working in a related role preferably in a 4/5 star hotel
- Excellent customer services skills
- Ability to operate computer and office equipment.
- Proficiency in Excel and Word.
- English – excellent oral and written skills
Personal Competencies: (All Must Have)
- Passionate for Food & Beverage
- People Oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Business Acumen
- Sense of responsibility
- Leader
- Team player
- Analytical thinker
- Flexible and reliable
- Tolerant and open minded
- Works well under pressure
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