Golden Beam Industries Customer Service Jobs in Accra
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JOB DESCRIPTION
- • Manage large amounts of incoming phone calls
- • Identify and assess customers’ needs to achieve satisfaction
- • Build sustainable relationships and trust with customer accounts through open and interactive communication
- • Provide accurate, valid and complete information by using the right methods/tools
- • Meet personal/customer service team sales targets and call handling quotas
- • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- • Keep records of customer interactions, process customer accounts and file documents
- • Follow communication procedures, guidelines and policies
- • Take the extra mile to engage customers
Qualification Required & Experience
- • Customer orientation and ability to adapt/respond to different types of characters
- • Excellent communication and presentation skills
- • Ability to multi-task, prioritize, and manage time effectively
- • HND minimum
Location: Accra
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