Galaxy Steels Limited Customer Service Jobs in Tema
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Galaxy Steels Limited seeks to employ a Help Desk Officer.
Job Description
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers' issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of the industry’s developments and apply best practices to areas of improvement
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Qualification Required & Experience
- Experience in providing customer service support
- Proficiency in English
- Awareness of the industry’s latest technology trends and applications
- Ability to think strategically and to lead
- HND
Location: Tema
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