Jobs In Ghana : MSIP Operations Assurance Head - Ericsson

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We are looking for a member to be part of our Managed Services team! As a part of our MSIP Deployment team, you will play a key role in managing the delivery of services and resources on our “live” customer network, broadcast platform and/or IS/IT infrastructure.

Based on our customer’s network specifics, you will ensure the coordination of our technology integration deployment, the quality of the implementation, the adequacy of the testing procedures and tools, the proper acceptance and the smooth handover to our operations team according to Ericsson’s and the customer’s network particularities and requirements.

 

Responsibilities & Tasks

  • Manage end-to-end deployment and delivery of integration activities for specific customer, including preparation of the live customer network or IS/IT infrastructure and assisting the program manager in resources and timing definition and tracking

  • Validate and approve integration test results for a new service, terminal and equipment type or vendor

  • Secure the availability and accuracy of the customer’s asset configuration information to be used by all delivery units

  • Ensure deployment management activities are efficiently performed and supported by other delivery organizations and functions

  • Seek customer approval for deployment solutions and negotiate penalties in the case of customer non-acceptance

  • Participate on various change management boards, and forums as needed and coordinate customer participation as necessary

  • Ensure acceptance tests are performed locally and globally with customer involvement and approval as necessary

  • Approve the release and deployment strategy based on customer requirements and ensure execution of proper hand-over to operations

  • Continuously drive for efficiency, improvements and excellence in service delivery

 

Position Qualifications

Core Competences:

  • Deployment and integration delivery management

  • Change management

  • Release and deployment management

  • Efficiency improvement management

  • Delivering results and meeting customer expectations

  • Analyzing

  • Deciding and initiating action

  • Entrepreneurial and commercial thinking

  • Persuading and influencing

  • Relating and networking

 

 

What’s in it for you?

With over 90,000 employees across 180+ countries, we have a culture that respects and supports your ambitions, in alignment with our values of Respect, Professionalism and Perseverance. Ericsson is extremely focused on learning and development, supports mobility and flexible working hours. We are also committed to diversity and inclusion and to be a responsible and relevant driver of positive change. We also offer some awesome benefits, amazing career development and training programs to provide an empowered career in a connected world.

 

Next Steps:

  • What happens next once you apply? Read about the next steps here  

  • For your interview preparation, here are a few “Tips & Tricks” from our recruiters

  • For your prep and reference, here is our overall Brand video and some insights about our innovations in 5G

 

Why is Ericsson a great place to work?

 

Ericsson is world’s leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology.

Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet’s greatest challenges.

 

We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team.



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