Jobs In Accra 2019
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The incumbent in this position is responsible for delivering a variety of spa services in a safe and comfortable manner. Maintaining equipment and inventory of products. Acknowledging and responding to relevant customer queries, needs and expectations.
Kempinski Hotel Gold Coast City
Kempinski Hotel Gold Coast City - Accra is the only five-star luxury hotel offering state of the art meeting facilities and services in the city. Conveniently located in the downtown area and in close proximity to the State House, the Accra International Conference Centre and the National Theatre. The property has 269 luxury rooms (largest room size in Accra), 24 suites, a variety of F&B offerings as well as large conference facilities and the largest SPA in West Africa (opening soon), a perfect mix of categories to meet the needs of both corporate and conference visitors to the country
To deliver and exceed the guests’ expectations in accordance with Resense’s spa vision, core values and all related brand standards, procedures and policies.
- To deliver treatments and whole spa experience to highstandard and ensure the guests’ needs are cared for. This means tailoring treatments where needed in accordance with Resense training.
- To ‘connect’ and communicate with guests. Get to know and understand the guest and record preferences and information as required.
- To be very knowledgeable of all treatments offered and aware of any promotions on offer at any giventime.
- Ensure that the handover is completed in the guest journey as per the outlined standard, follow up on treatment experience, expectations and satisfaction and act on anydiscrepancies.
- Following scheduled roster and daily appointmentschedule.
- Manage levels of professional stock andsupplies.
- Reference and abide by the spa’s standard operating procedures & policies.
- Responsible for achieving sales targets as set by theSpa Director/Head Therapist.
- Assist with demonstrations/ events asrequired.
- Must adhere to training as set down by the Spa Director and Head Therapist.
- To use the correct quantities of products as specified bythe manufacturer and not exceed thatamount.
- To supervise and conduct the safety of users and equipment at the Spa and to receive training to ensure that all relevant legislation pertaining to the Health and Safety and Hygiene standards are implemented and monitored within thespa.
- To maintain a high standard of appearance and personal hygiene as per Resense policy.
- To always be punctual and prepared in advance oftreatments.
- Ensure that daily sales figures are accuratelyrecorded.
- To be adaptable and accountable for allactions.
- To cover reception as and whenrequired.
- Courtesy to guests and other members of staff at alltimes.
Desired Skills and Qualifications
- Massage and Beauty Therapy Certificate
- Aromatherapy Certificate.
- Experience with Advanced Cosmetology. (an advantage)
- First Aid and CPR Certificate. (an advantage)
- Knowledge of Natural Therapies.
- Previous spa therapy experience in an international standard spa.
- Training in anatomy and physiology.
- Experience in Aromatherapy massage, Swedish massage, Sports massage, Reflexology, Thai Massage, Lymphatic massage, Sports massage, Facials.
- Knowledge in Equipment operations
- Willing to work shift hours including evenings and weekends
- Articulate communication skills with adequate level of written English.
- Friendly and Caring.
- Genuine interest in holistic treatments.
- Service Minded
- Team player
Interested applicants should: