Nielsen Job Vacancy For Senior Manager, Client Service-RMS

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Job Summary:

Responsible for delivery of quality service on premium accounts in order to achieve the set financial objectives and other operational performance indicators.

 

Client Management:

• Maximize client satisfaction by driving the following actions, basis core RMS and related solutions:-

• Manage queries and special requests

• Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement

• Provide insights and actionable recommendations in business review meetings

• Share value-added analyses through industry / macro analyses

• Integrate findings from other Nielsen solutions to provide a comprehensive perspective to the client

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management

• Identify and recommend enhanced and new services that answer clients' business needs

• Build and maintain ongoing relationships with the identified key persons within client organization through regular face-to-face interactions

 

Financial Management:

• Meet quarterly revenue and collections objectives for the account

• Ensure timely closure of costing, contracts and delivery • Identify opportunities to penetrate more Nielsen solutions with the client to maximize client impact and Nielsen revenue.

• Contribute to overall team plan by generating revenue and or cost saving initiatives

 

Functional / Technical

• Maintain an accurate and up-to-date knowledge on research techniques and applications

• Provide value-added analyses and respond to special requests

• Manage data quality issues by overseeing data inquiry process

• Recommend improvements in work processes within area of responsibility

 

People Management:

• Conduct quarterly performance reviews, along with team leader, to provide constructive feedback to team members

• Invest behind training team members and enhancing their analytical and presentation skills

 

Required Experience:

• BA / BS Required (MBA desirable)

• 6 to 10 years’ experience in FMCG / Service / Retail industry

• Demonstrated ability to lead client relationship

• Excellent Analytical skills

• Demonstrated thought leadership ability

• Strong Business Development experience

• Effective writing skills

• Proven ability to lead a multi- functional team

• Ability to communicate clearly to Senior Management



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