Jobs In Ghana : Vodafone Ghana Job Vacancy For Customer Management Manager

Post A Job | Interview & CV Tips | Aptitude Tests Tips | Scholarships | Advertise Business Here



Our website is made possible by displaying online advertisements to our visitors.
Please consider supporting us by disabling your ad blocker.






Welcome to JobSearchGh. The best jobs search engine website in Ghana for latest jobs in Ghana July 2019. Please do not pay anybody a fee before getting a job. 

A Must Read Article: 10 checks to identify fraudulent or scam job offers


Job description

Role purpose:

The ROLE is responsible for the daily management of All Consumer and Enterprise Fixed On-boarding, Enterprise Mobile On-boarding/Terminations/Changes to plans. It is also responsible for the Redline Escalation desk, which supports Staff, SMT, NCA, all other breached incidents from all channels

The goal is to execute the Service Delivery Innovatively, providing seamless solutions that secure the quality of Enterprise Mobile and all Fixed On-boarding plus escalations received by Redline. Significantly improving SLAs for on-boarding Fixed and Enterprise Mobile Customers by 50%

The role is responsible for driving digital innovation within the Fixed Service Delivery and Enterprise Mobile Activation space and has the obligation of ensuring all SLA’s agreed with key stakeholders are met and exceeded consistently delivering a digital Customer Experience


Key Responsibilities:

Key accountabilities and decision ownership

    • Responsible for all Enterprise Mobile Activations and End to End Experience of the Fixed On-boarding
    • Effective Management of the Redline Escalation Desk with prompt response and resolution per agreed SLAs
    • Deliver innovations to manage and adequately communicate to Customers while empowering Customers after on-boarding thus reducing Fixed Escalations significantly
    • 100% Communication of On-boarding Status to all Customers with updates to adequately manage Customers

      Key performance indicators
    • SLAs of 94% for Consumer Customers and 95% for Enterprise Customers
    • 100% communication throughout the Fixed On-boarding Experience
    • 100% communication to Customers with Extended ETRs ensuring on-boarding in a timely fashion
    • 100% management of jeopardy incidents
    • Quarterly implementation of Innovation transforming the Customers Experience while on-boarding and after Service Delivery



Looking For Jobs In Kenya?

KenyaCurrentJobs.com is the best jobs website to find your dream jobs in Kenya. Search and apply for job vacancies in Kenya that match your skills.

Visit Now !!

Disclaimer:

JobSearchGh is a Job Board you find current jobs in Ghana.JobSearchGh does not charge job seekers for a fee.The website does not have a hand in decisions made by Employers in recruiting of job seekers.
The website is not affiliated to any company yet. JobSearchGh does not send SMS.Job Seekers should proceed with caution when dealing with recruiters or employers.

The best place to find Current Jobs In Ghana. Browse For Graduate Jobs, Government Recruitments & More. You can find current jobs in Ghana today on LinkedIn, Glassdoor, Graphic, Job Web Ghana here

Top
jobs in ghana